Privacy Policy

Your privacy matters to us at Coralox

Overview

At Coralox, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our investment indicator services and website at coralox.vip.

This policy applies to all users of our platform and services, whether you're browsing our educational content, using our analytical tools, or participating in our investment research programs. We believe transparency builds trust, so we've written this policy in clear language that explains exactly what happens with your information.

We are committed to compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

We collect different types of information to provide you with personalized investment insights and educational resources. Here's what we gather and why:

Account Information

Name, email address, phone number, and mailing address when you create an account or subscribe to our services.

Financial Preferences

Investment goals, risk tolerance, preferred market sectors, and experience level to customize our recommendations.

Usage Data

Pages visited, time spent on our platform, indicators viewed, and research tools accessed.

Communication Records

Support conversations, feedback submissions, and educational webinar participation.

We never collect sensitive financial account information like bank account numbers, credit card details, or brokerage login credentials. Our focus is on providing educational content and analytical tools, not handling your actual investments.

How We Use Your Information

Your data helps us deliver relevant investment insights and improve our educational resources. We use collected information for these specific purposes:

  • Providing personalized investment indicator recommendations based on your stated preferences
  • Sending educational newsletters and market analysis updates you've requested
  • Improving our analytical tools and developing new research features
  • Responding to your questions and providing customer support
  • Conducting research on market trends and educational effectiveness
  • Ensuring platform security and preventing unauthorized access
  • Complying with legal obligations and regulatory requirements

We don't sell your personal information to third parties or use it for purposes beyond what's described in this policy. Our business model focuses on providing quality educational content and analytical tools, not monetizing your personal data.

Data Sharing and Third Parties

We work with select partners to deliver our services, but we're careful about who has access to your information. Here's when and why we might share your data:

  • Service providers who help us operate our platform, like hosting companies and email services
  • Analytics providers who help us understand how our educational content performs
  • Legal authorities when required by Canadian law or to protect our users' safety
  • Professional advisors like lawyers and accountants who help us maintain compliance

All third-party partners sign strict confidentiality agreements and are only allowed to use your data for the specific services they provide to us. We regularly review these relationships to ensure your privacy remains protected.

We never share your personal information with marketing companies, data brokers, or other businesses for their own promotional purposes.

Your Privacy Rights

You have significant control over your personal information. Under Canadian privacy law, you can exercise these rights:

Access Your Data

Request a copy of all personal information we have about you, including how it's being used.

Update Information

Correct any inaccurate or outdated personal information in your account.

Delete Your Account

Request complete removal of your account and associated personal data.

Limit Processing

Restrict how we use your information while maintaining basic account functionality.

Data Portability

Receive your data in a format that allows you to transfer it to another service.

Withdraw Consent

Stop certain data processing activities you previously agreed to, like marketing emails.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We typically respond to requests within 30 days and never charge fees for basic privacy requests.

Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorized access, alteration, or disclosure. Our security measures include:

  • Encryption of data both in transit and at rest using industry-standard protocols
  • Regular security audits and vulnerability assessments of our systems
  • Restricted access controls ensuring only authorized personnel can access personal data
  • Secure data centers with physical security measures and backup systems
  • Employee training on data privacy and security best practices
  • Incident response procedures to quickly address any potential security breaches

While we take extensive precautions, no online system is completely secure. We recommend using strong passwords and keeping your account information confidential. If you notice any suspicious activity on your account, contact us immediately.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and comply with legal requirements. Our retention periods vary based on the type of data:

  • Account information: Retained while your account is active, plus 7 years after closure for regulatory compliance
  • Usage analytics: Aggregated and anonymized after 2 years, with personal identifiers removed
  • Communication records: Kept for 3 years to help resolve any questions about our interactions
  • Marketing preferences: Maintained until you unsubscribe or request deletion

When data reaches the end of its retention period, we securely delete it from our systems. You can request earlier deletion of your account and associated data at any time, subject to legal obligations that might require us to keep certain records.

Some information may be retained in backup systems for up to 90 days after deletion while we complete our secure erasure processes.

International Data Transfers

Our primary servers are located in Canada, but some of our service providers operate in other countries. When we transfer your data internationally, we ensure adequate protection through:

  • Contractual agreements requiring equivalent privacy protection standards
  • Regular audits of international service providers' security practices
  • Data minimization ensuring only necessary information crosses borders
  • Encryption and security measures during all international transfers

We primarily work with providers in countries with strong privacy laws similar to Canada's standards. If you have concerns about international data transfers, you can contact us to learn more about specific safeguards for your information.

Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website and understand how our educational content helps users. Our tracking includes:

  • Essential cookies that enable basic website functionality and keep you logged in
  • Analytics cookies that help us understand which educational resources are most helpful
  • Preference cookies that remember your settings and customization choices

You can control cookie settings through your browser, though disabling certain cookies might limit some website features. We don't use tracking cookies for advertising purposes or share tracking data with marketing companies.

Changes to This Policy

We update this Privacy Policy occasionally to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through:

  • Email notification to your registered address at least 30 days before changes take effect
  • Prominent notice on our website highlighting key changes
  • In-platform notifications when you next log into your account

Minor changes like clarifications or formatting updates might be made without advance notice, but we'll always maintain the current version date at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Privacy Questions and Concerns

Data Protection Officer: [email protected]
Mailing Address: 181 Mississaga St E, Orillia, ON L3V 1V8, Canada
Phone: +1 (519) 652-2042
Last updated: January 15, 2025